Returns Made
Simple steps to make your returns hassle-free and clear.
Returns FAQ
What if the customer's address is wrong?
The package heads back to the return address. The customer needs to contact Crucible For Silver to discuss the appropriate action to be taken.
What if the customer is unhappy or doesn't want the product anymore?
If any returns or issues arise which we are at fault, we will cover the costs. BUT, Crucible for Silver does not accept exchanges for items without any defects.
What if an order gets lost in the mail?
Please contact the carrier first to see if they can locate your package. If the package can't be found, please e-mail Crucible For Silver as soon as possible, so we can submit a claim within 30 days after the estimated delivery date. If the tracking information states the order was delivered, but you think you haven't received it, we will not reship it and you will have to re-order. Please ensure your mailbox and/or property is labeled with your correct address. Please also check to see if the carrier accidentally delivered to a neighbor.
What if a customer needs a size change?
The customer will have to return the wrong size. Once the return is received, then Crucible For Silver will send out the new order, but the customer will pay the shipping cost.
What if product gets damaged in the mail?
If a package arrives damaged, send a photo of the damaged goods to Crucible For Silver's e-mail. We will compare it with the carrier's photo. If both photos match, then we will send you a replacement at no cost.
Can I exchange an item instead of returning it?
Yes, exchanges are possible. Contact us to arrange an exchange for the item you want.
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Questions about returns? We're here to help.
